Best Sellers
| About Us SUZANNE CHARLES are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: SUZANNE CHARLES Hedgeway House 28 Embla Close Bedford Bedfordshire MK41 0WR United Kingdom Phone: 01234 271996 Email: sales [at] suzannecharles [dot] co [dot] uk VAT No. GB 990 3293 03 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa, Mastercard and Debit cards. You may send your credit card information via phone, mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling All UK orders are despatched using Royal Mail, Fedex or Parcelforce couriers. UK orders - Post & Pack charge per order = £2.50 , FREE on orders over £30. EU orders - Post & Pack charge per order = £4.50. Non EU orders - Post & Pack charge per order = £7.50. |
| Delivery Schedule We aim to deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 14 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices are inclusive of VAT at 20%. |
| Credit Card Security Credit card payments are processed using Actinic Secure Payments powered by Creditcall an international provider of secure card processing. We utilise 3D secure fraud protection for Maestro, Visa and Mastercard. We are Fully PCI DSS Level 1 compliant for security. |
| Guarantee We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01234 271996 (International +44 01234 271996) or write to us at Hedgeway House 28 Embla Close Bedford Bedfordshire MK41 0WR United Kingdom |
| Privacy Policy SUZANNE CHARLES do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy At Suzanne Charles we try to provide excellent customer service enabling customers to exchange or return goods where necessary. Due to hygiene standards, unfortunatley we are unable to accept returns of ladies briefs. In the event that the goods supplied are not suitable, please return within 14 days in the same condition they were received for a full refund of the goods value. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |